hot tub troubleshooting

We recommend customers use all the cleaning agents provided upon set up as instructed.

You will be given a PH balancing kit, testing strips, bromine tablets and chemical floater.

For instances where the water becomes murky, you'll also be given pool shock which will give you clear, clean looking water in under 60 minutes.

Let’s cover some basic troubleshooting Tips & Tricks you can do which might just fix the issue before you call us.

First, check to make sure the water level in your tub is above the filter level. If the water level is below the filter level, add water immediately!

Next, turn the pump on and turn the flange of each non-working jet to see if it has been turned ‘off’.

Now, turn give the Whirlpool Jet a ¼ turn and try the jets again to see if they are working. Check the filter to make sure it is clean and free of debris. A clogged or ‘dirty’ filter can seriously reduce jet flow and strain the pump.

The GFCI on my electrical hook up keeps tripping! What do I do? The good news is the GFCI is doing its job! The not-so-good news is that it can be frustrating. So, don’t fret, we have a couple of basic things for you to try. Push the reset button on the plug. If it won’t reset or trips again, give us a call at 647-774-4898.