FREQUENTLY ASKED QUESTIONS
The Answers You Need
IS TRAINING PROVIDED?
Our hot tub gurus will help you inflate the tub and set things up. All you'll have to do is fill it up and run the system. All renters are required to watch the quick and easy how-to videos which cover filling, use and draining.
HOW DO YOU FILL THE HOT TUB?
Our trusted hot tub gurus will bring a 100ft hose when they help you inflate your tub, set up the system and install accessories. They will also help you attach a hose adaptor to an indoor water supply within your home if possible. This can be a sink or shower. Doing this allows you to fill the tub with hot water and avoid heating time. Otherwise, don't worry the system will heat your water from cold - this can take anywhere between 12 to 24 hours. Pease note our drivers are only responsible for the delivery, set up and take down of the hot tub. Filling, heating and use is the responsibility of the renter.
CAN I HIRE A HOT TUB FOR ONE NIGHT?
With set-up/takedown times and the fact that we cover such a vast area, shorter hires are less feasible for us. Our non-student minimum hire is three nights; this is our most popular hire length too as it allows you to enjoy a full weekend.
IS THERE A DEPOSIT?
Usual procedure is to take a $100.00 deposit to secure your booking. This is non-refundable and is accredited to your hire fee – the remainder of which is paid on the day of delivery. We also take a $150.00 refundable security deposit. This is returned to you on the day of collection in the case of no damage to any equipment.
HOW LONG DOES IT TAKE TO REACH THE REQUIRED TEMPERATURE?
Unlike other companies, we can get your tub filled and up to temperature in under 2 hours. When setting up, our team provide a water adaptor for indoor sources. This allows you to reduce filling and heating time to under two hours.
From cold, our hot tubs can take anywhere from 8 to 24 hours to get up to desired temperature using the spas heater.
If filled with hot water, the tub will be ready for use as soon as it is full in approximately 1-2 hours (depending on the water pressure (and size of tub).
DO I NEED ANY SPECIAL EQUIPMENT?
No, we supply all equipment inlcuding hoses, filters and skimmers. All you need from you is access to electricity and water supply!
HAS THE HOT TUB BEEN CLEANED FROM ITS LAST USE?
Yes! We have strict cleaning policies on all our hot tubs; even before Covid, hygiene has always been paramount. After each hire a thorough deep clean is carried out where we remove and replace the filter and deep clean the entire internal and external shell.
CAN I PUT IT ON MY DECK?
Usually this is not a problem, but we cannot be responsible if your deck is unable to support the full weight (up to 3000lbs full of water). Please inspect the deck prior to deciding if you’d like it there, if you are unsure the deck will support the hot tub, we recommend that the hot tub be placed on the ground.
DO I NEED TO USE CHEMICALS AND WHY?
Yes, regardless of how often or long you plan to use your hot tub, it is essential to treat the water in your spa using chemicals. If you left your hot tub water without any treatment, it would soon become uncomfortable, unclean and potentially dangerous even just to passers-by. Chemicals are a highly effective way to treat your spa, as they eliminate any harmful bacteria that can grow in warm water. (It doesn't take long to get used to understanding and using chemicals in your tub. For short rentals we treat and test the water during installation. For longer rentals, we include a full chemical kit to ensure that your water is sanitised, clear and safe. Testing strips are also provided for you to check the condition of the water. Part of our set-up procedure is to give you a thorough tutorial of all the equipment, including your chemical kits. It is very simple and we will issue a full set of written instructions as well just in case you need to refresh your memory. If at any point during your hire you feel unsure of the water, please contact our team who are happy to help over the phone. We also leave renters with non-chlorine shock treatment to restore their water's colour and kill any forming bacteria.
WHAT DAYS CAN THE HOT TUB BE HIRED?
Our hot tubs are available for hire any day of the week; we do not discriminate!
DO YOU DELIVER IN MY AREA?
We are currently available in select cities and university campuses across Ontario. We’d be here all day listing the specific areas so it’s probably best to make an inquiry and we’ll tell you if it’s possible!
We will deliver almost anywhere subject to additional fees and charges!
WHAT PAYMENT OPTIONS DO YOU OFFER?
We currently take all payments via e-transfer and PayPal for ease. Tommy will take payments via card over the phone upon request. However, this will incur a 5% admin fee.
HOW MUCH SPACE IN THE YARD DOES THE HOT TUB NEED?
All our hot tubs require a flat, level garden space of at least 2m x 2m. This can be a patio, paving, decking or your lawn. We have protective mats for our equipment for use on most surfaces so you shouldn’t worry – but it would be great if you could just confirm the site so that we can ensure we have them with us for your set-up if necessary!
CAN I USE AN EXTENSION CABLE?
No, extension cables cannot be used with our spas. The hot tub pumps come with a 7 metre cable which is usually sufficient for customers to reach their nearest grounded socket with RCD protection. If the cable is not long enough, we recommend getting a qualified electrician to install a grounded outdoor socket with RCD protection. The socket that the hot tub is being plugged in to should be grounded and at least 4 metres away, at a height of at least 1.2m from the ground. Long story short, extension cables can be a fire hazard. If there is no other option and you wish to go ahead and use one anyway, you will be assuming all responsibility from then onwards. We will not be held liable to any damage caused to your property.
IS IT DANGEROUS IF THE HOT TUB IS PLUGGED INTO MAIN ELECTRICITY?
Our hot tubs run on a US standard 110V electrical supply. You should always use a grounded socket with RCD protection. All of our pumps come with a built in RCD unit as a safety measure. The socket that the hot tub is being plugged in to should be grounded and at least 4 metres away, at a height of at least 1.2m from the ground. We recommend getting a qualified electrician to install a grounded outdoor waterproof socket with RCD protection (this should always be done by a qualified electrician).
HOW DOES THE HOT TUB MAINTAIN ITS TEMPERATURE?
In order to maintain a constant temperature, the hot tub needs to be connected to an electricity supply and the cover should be kept on the tub when not in use.
DOES THE HOT TUB HAVE A COVER?
Yes, all our hot tubs come with a thermal cover to retain the heat and keep running costs down!
WHAT IF THERE IS AN ISSUE?
We provide you with contact numbers for staff who will be available to provide technical support whenever you need it most. We also offer a call out service if necessary.
HOW DO I BOOK?
Follow the link to the enquiry form on our website and tell us where you are and when/for how long you would like your tub. A member of our team will get back to as soon as possible to confirm prices and availability!